For property owners
What does it cost?
Nothing during the pilot. Nothing is billed through the end of December 2026, and founding terms remain until June 2027. I'll show you the full pricing in person when I visit, with figures worked out for your property, not an average one.
Do I have to leave Airbnb or Booking.com?
No. Airbnb and Booking.com remain connected with a synchronized calendar, but become one channel among several, no longer the only way to your door.
Who receives the guest's money?
The owner, directly. Mordome never receives or holds guests' money. For a direct booking, the money reaches your account a few business days after booking, not after check-in as on the platforms. August stays booked in June pay June's bills.
Am I tied to an exclusive contract?
No. If you want to leave, you can.
I don't have a website. Is that a problem?
No. We build a website with your property's brand, real-time availability and integrated payments.
Who owns the guest data?
The property does. History, contacts and reviews stay with you, so past guests know who to return to. GDPR is built into the platform: only aggregated, anonymous numbers reach the Region, and nothing is sold to third parties.
What is the 4%?
You receive 4% of what your guests spend with island businesses through Mordome: dinner, a boat trip or cheese tasting. It's new revenue that doesn't exist today.
Which languages does the butler speak?
Portuguese, English, German, French and Spanish, at any hour, with your property's answers translated.
For businesses
Is there a joining fee or mandatory monthly fee?
No. No joining fee, no mandatory monthly fee and no exclusivity. The first thirty partners join as founders; I'll present the commercial terms in person.
When do I get paid?
At booking. Guests pay for a set time weeks before reaching the island, and the money goes straight to the business account, without waiting for the service date or month-end.
I only have a phone and a notebook. Is that enough?
Yes. We build the website and booking system for those who don't have them. Your profile appears in the property where the guest will stay, recommended by their host, with the same quality as an operator with a marketing department.
About the pilot
Which islands?
São Miguel, Terceira and Pico, with Faial possible. More islands from January 2027, and all islands from June 1, 2027.
What happens after I register?
I'll call you. We arrange a visit to your property or business, prepare the content the butler needs to answer guests well, and agree a start date.
What happens after December?
Founding terms remain until general availability in June 2027. There's still no exclusivity: if it doesn't suit you, you can leave.